FAQ

For best results machine wash cold, gentle cycle, and lay flat to dry. For more specific care instructions per item, please refer to the product listings on our site.

If you need to make any changes or cancel our order, please contact orders(at)verloopknits.com as soon as possible after placing your order. Please include your order number and requested changes. Note that we are unable to edit or cancel orders that have already left our warehouse.

Please email with kindness—our small team appreciates it. :)

Once we receive your order, we start working on it right away! We ship Monday to Friday, generally within 24 hours of your order. During our peak season (November/December), please allow up to 7-10 business days for orders to ship. Please note that we do not ship on weekends and on US national holidays. All orders ship from our US warehouse located in Maryland. You will receive a ship notification email with tracking information as soon as your order leaves our warehouse.

We offer free standard shipping on contiguous US orders over $50. Orders below $50 ship for a flat rate of $10. Once your order ships from our warehouse please expect your order to arrive within 2-6 business days.

For expedited shipping, we offer FedEx Standard Overnight service at a calculated rate. Please note that expedited orders must be placed before noon EST in order to receive the next business day. Note that we cannot be held responsible for late deliveries once shipped on the FedEx network. 

All carrier and service options are automatically displayed at check out.

International orders cannot be processed through the site at this time. Please email us at sales(at)verloopknits.com to arrange international shipping.

Great! All orders are wrapped in branded tissue prior to shipping, and you can select more gift add-ons before you begin checkout. Look for the options at the bottom of your cart. Add a gift receipt for free, or a festive gift pouch and handwritten note for $5.

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the carrier or shipping company. Sometimes carriers will prematurely mark shipments as “delivered” or need additional information from you to complete the delivery.

We are not responsible for missing or stolen packages once the order is handed over to the carrier. Please be sure to select a safe and secure shipping address at checkout. If you're unable to resolve the issue with the carrier, email us orders(at)verloopknits.com and we'll see what we can do to help!

Please email with kindness—our small team appreciates it. :)

We do our very best to quality-check every shipment, but occasionally mistakes do happen. If you received a damaged or defective item, please email us at orders(at)verloopknits.com with details and photos of the product.

We will get back to you within 1-2 business days and organize either a replacement or a refund.

Please email with kindness—our small team appreciates it. :)

Sale merchandise and international orders are final sale. Returns must be initiated within 14 days of receipt for a refund minus a $10 restock/return shipping fee.

To start a return, please email orders(at)verloopknits.com with your order number and which items you would like to return. If the return is authorized, we will send you a prepaid shipping label.

Returns must include original tags and packaging and be shipped back within 5 business days of receipt of return label. Items must be in new condition free from damage, odors, and stains. Once your return is received, please allow 7 business days for it to be processed.

Please email with kindness—our small team appreciates it. :)